How to schedule a online (internet) service session?

admin — Wed, 21 Feb 2024 16:01:46 +0000

First of all, you need to make an appointment with us via email for a specific date.
Convenient dates for us: are Monday - Friday around 12:00 UTC time. The session usually takes about 2h - depending on the problem to be solved.

In the email inquiring about the date, please provide:
- the serial number of the dome with its type, e.g. 4M123
- phone number with your name and surname
- a brief description of the problem

Usually your presence in the dome is required during the session, e.g. to disconnect some wire or reset the dome's power supply. Often I will ask you to show something through the camera or send a picture through WhatUp.

I try not to work on holidays or at night - but in justified cases you can ask for help via WhatsUp - if it is possible I will try to answer. However, the best form of communication is email: info@scopedome.com.
WhatsUp phone number: Jacek Pala, +48 602 315 947
Please use chat - write to us instead of direct phone conversation - I will respond as soon as I can.

To carry out the service you must have:
- an Internet connection to the computer controlling the dome
- install anyDesk or TeamViewer on it
- send me the ID and password for one of these programs

please also read this topic:
What are the fees for service sessions over the Internet? – Q&A – Scopedome forum

How to schedule a online (internet) service session? - Q&A

How to schedule a online (internet) service session?